Privacy policy

At Lucenne (lucennebeauty.com) we take our customers' privacy seriously. This policy explains what personal data we collect, what we use it for, and what rights you have over it.

Data controller

Armand Franco Maldonado, with address at Passeig Sant Albert 2, Bloque 1, 3º A, 08810 Sant Pere de Ribes, Barcelona, Spain. Contact: hola@lucennebeauty.com.

What data we collect

  • Identification and contact details: name, shipping and billing address, email, phone number.
  • Purchase data: products purchased, order history.
  • Payment data: we do not store your card details; payment is processed securely through the payment gateway integrated into Shopify.
  • Browsing data: via cookies, as detailed in our Cookie Policy.

Purpose of processing

  • Managing and shipping your order.
  • Handling your enquiries and managing returns.
  • Sending you marketing communications, only if you have given your express consent.
  • Complying with legal and tax obligations.

Legal basis

Processing is based on the performance of the sales contract, the consent you give us (for example, for the newsletter), and compliance with legal obligations.

Who we share your data with

We share strictly necessary data with:

  • Shopify Inc., the provider of the store platform and payment gateway.
  • Our logistics provider, to manage the manufacturing, preparation and shipping of your order.
  • Shipping carriers, for physical delivery.

Some of these providers may be located outside the European Economic Area; in such cases, the safeguards provided for under the GDPR apply (such as the European Commission's standard contractual clauses).

Data retention

We retain your data for as long as a contractual relationship exists and, afterwards, for the periods legally required (for example, tax obligations).

Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability at any time by writing to hola@lucennebeauty.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe we have not handled your data correctly.

Minors

Our products and services are aimed at people over 18 years of age. We do not knowingly collect data from minors without the consent of their parents or guardians.

Last updated: August 2026. This policy may be updated; we recommend reviewing it periodically.